Cynical – Who Me?

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What happens when you show appreciation by making a good will gesture to your team members and they dismiss it, or worse express their displeasure with your grand gesture? Do you go tell them to pound sand? Or do you just let it go and move on with your life, wondering why you even bother?

I personally experienced this a couple of times with a group of people I was supervising. I thought it would be nice if I bought everyone lunch as a surprise. Thinking this might be a positive morale-boosting event, I brought in what I perceived to be a nice lunch only to have some of my team members complain about the choice of food, and point blank ask me why I opted for one type of food over another. My first instinct was to ask why they were complaining about something free which was definitely better than what was being served in the employee cafeteria! Fortunately, I was able to hold my tongue and not say what I was thinking. I answered their questions politely and asked what type of food they really liked (so if I chose to ever do this again, I certainly would not get it wrong!) This scenario really angered me, as I was brought up old-school where you thanked the person for their thoughtfulness, took what was given to you and kept your mouth shut. This definitely made me think twice about doing something nice for my staff, which I considered to be sad.

How do you keep from becoming jaded by your team members? There is that old saying about one bad apple spoiling the whole bunch. What happens when you have a couple of bad apples that just are not satisfied with anything that you do for them?

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