By Guest Blogger EJ Widun
For those of you who follow Lead in the Moment, you know that we not only love servant leadership but incredible customer experiences. At times, we will share the good and bad of these experiences. In this case, it is a story of how honesty created raving fans for a local business and additional revenue.
This summer I decided to focus on my health. You can consider it a delayed New Year’s Resolution. In my youth, I was an avid bike rider but I had not ridden a bike in fifteen years. This summer I decided it was time to bike again.
Obviously, my bike was old. I was not sure if it would be worth getting it fixed or buying a new bike. I loaded my old bike into the car and drove to a local bike shop. I wheeled in the bike and waited for my turn. As I waited, I walked through the store looking at the shiny new bikes. When my turn came up, I said to the gentleman, I wanted to get my bike looked at. I don’t know if it is worth fixing or getting a new bike. He said, this bike (he never used the word old) is a great bike and just needs a tune up. You cannot get a bike like this anymore. I can get this bike ready in a day and you will save a lot of money because the new bikes are far more expensive.
I was totally shocked that he would not try to sell the new bike. When I picked up my “old” bike, it looked fantastic. After the pick-up, I took in my wife’s bike and my daughter’s bike for a tune-up. I also bought my son his first bike from this store. One interaction of pure honesty, created a lasting relationship and a raving fan.